Shipping policy

Delivery Policy

At Sunny Coast Skincare, we’re all about getting your goodies to you safely and as quickly as possible. Here’s the lowdown on how we deliver:

Shipping Partner

We ship all our orders through Australia Post, ensuring reliable and trackable delivery every time.

Processing Times

Orders are processed within 1–3 business days of receiving payment. You’ll receive an email confirmation with tracking details as soon as your order is on its way.

Shipping Costs

  • Standard Delivery: Flat rate of $X (or free for orders over $X).
  • Express Delivery: Flat rate of $X (optional upgrade at checkout).

Delivery Timeframes

  • Standard Delivery: 3–7 business days.
  • Express Delivery: 1–3 business days.
    Delivery times may vary depending on your location, especially for regional and remote areas.

Tracking Your Order

Once your order is dispatched, you’ll get a tracking number via email. Use this to follow your parcel’s journey through the Australia Post tracking portal.

Missed or Delayed Deliveries

If your parcel hasn’t arrived within the expected timeframe, please check your tracking details first. If there’s still an issue, reach out to us at sunnycoastskincare@gmail.com, and we’ll help sort it out ASAP.

Returns & Refunds

We don’t accept responsibility for delays caused by Australia Post, but we’ll always work with you to resolve any delivery issues. For returns or refunds, check out our [Returns Policy].

Thanks for supporting Sunny Coast Skincare! We can’t wait for you to enjoy your order.