Refund policy
Refund & Return Policy
At Sunny Coast Skincare, we want you to love your products. If there’s an issue with your order, we’re here to help, in line with Australian Consumer Law.
Change of Mind
We understand that sometimes products just aren’t what you expected. Unfortunately, we can’t accept returns for a change of mind unless the product is unopened, unused, and in its original packaging.
Faulty or Damaged Products
If your product arrives damaged or faulty, we’re all over it. You’re entitled to a repair, replacement, or refund under Australian Consumer Law. We’ll cover the costs of returning the faulty or damaged item, and we'll arrange a replacement or issue a full refund once we’ve received it.
To process this, please contact us within 7 days of receiving your order at sunnycoastskincare@gmail.com with:
- Your order number
- A description of the fault or damage
- Photos of the damaged item (if applicable)
Returning Your Product
Once your return is approved, you’ll need to send the product back to us in its original, unused condition. We recommend using a trackable shipping service for peace of mind—Sunny Coast Skincare can’t take responsibility for lost return items.
Return Address:
Sunny Coast Skincare
[Insert Address]
Refund Process
Refunds will be processed within 7 business days once we’ve received the returned item. Refunds will be issued to the original payment method. Please note that shipping costs are not refundable unless the item is faulty or damaged.
Exemptions
We’re unable to accept returns for:
- Products that have been opened or used, unless they’re faulty
- Products purchased on sale or as part of a promotion
Contact Us
For any questions or concerns about your return, please don’t hesitate to reach out to us at sunnycoastskincare@gmail.com. We’re here to help!